CasinoLuck is a fairly new online casino that hails itself as a modern Web 2.0 establishment. The casino is powered by Microgaming and NetEnt platforms which have been enjoying substantial market share increases and are quickly becoming the leaders in the online gambling world. There are also other softwares included such as IGT (WagerWorks), Betsoft, iSoftBet, Play’n GO, Evolution Gaming, and Nyx Interactive. Players from the United States are currently not accepted at CasinoLuck.
Gamblers of all types should be pleased with the variety of games available at CasinoLuck. NetEnt software has really set the bar for game quality and variety online. While other platforms have slot machines that all look and feel the same, CasinoLuck’s video slots are all unique and exciting to play. Immortal Romance slot, for instance, has a captivating theme and one of the best featured soundtrack around. “Sticky Win” as it is called is triggered if the player wins anything or if he or she gets a Sticky Win symbol. Any winning lines are held in place, and all other squares are respun. This goes on until no more additional wins are hit. No other slot allows players to win so much on any normal spin.
In addition to their quirky slot machines, CasinoLuck has a plethora of table and specialty games to keep everyone satisfied. A few of these games can’t be found anywhere else. Hi Lo Switch slot, for instance, is a game where players bet on whether cards will be higher or lower than the one placed. In this regal version, players may choose to play on any one of three cards, or change their cards up to two times. With fresh variants of blackjack, casino pokers, and video pokers, as well as plenty of colorful scratch card games and others, CasinoLuck offers enough games to keep anyone entertained for hours.
While CasinoLuck does have a very modern website and state-of-the art games, their support is a bit lacking since they do not offer true live chat. Players can request assistance either through an e-mail address or by sending an inquiry through an online form. Unfortunately, they do not have a phone number, either. Nonetheless, CasinoLuck does promise to respond to messages within 24-hours, and judging from the lack of bad press, they do a satisfactory job at this.
CasinoLuck is very professional with how they conduct themselves. Where many other online casinos act in a predatory nature towards compulsive gamblers, CasinoLuck provides gamblers resources that they need if they have a problem. In fact, most issues can be resolved without having to contact support at all. Since CasinoLuck does not offer live chat, this is very important. From inside the casino client, players can opt to self-exclude themselves from play for a span of either a week or six months. CasinoLuck takes these self-exclusion options seriously and will not allow players to re-activate their accounts for any reason until the self-exclusion period is up. The casino also offers permanent self-exclusion, and their website is filled with encouraging resources to stop problem gambling.
Players may also set deposit limits for themselves in the cashier window if they find themselves with a bankroll management problem. CasinoLuck does allow players to change these limits at will, but limit increases are subject to a pending period to prevent compulsive gamblers from making hasty decisions. Thumbs up to CasinoLuck for making problem gambling prevention a priority.
CasinoLuck posts that they are “RNG Certified” with an image in their website footer. Looking closer into this we found additional information in the “casino” section of their FAQ. As CasinoLuck use NetEnt’s flash casino all games are tested and certified by industry giant Technical Systems Testing (www.tstglobal.com). All games are played directly towards a NetEnt server and individual operators cannot make any changes to the RNG or pay-out tables. CasinoLuck also states that it uses SSL encryption to keep all sensitive data protected from cyber-thieves.
Pending period 0-24 hours
Variety of games
Instant play, mobile
24/7 customer support via e-mail and live chat
Software is proven fair by TST
No toll-free phone number to contact support
US players restricted